RETURN & WARRANTY
RETURN
RIGHT OF WITHDRAWAL
You have 14 days from the receipt of your order to return any item, provided that the conditions below are met.
1/ All return requests must be validated in advance by SERICA via email only. To initiate a return, the customer must contact the After-Sales Service (SAV) through the dedicated contact page and provide the relevant order details to allow processing.
2/ Simplified return procedure – To ensure fast and secure processing, a prepaid return label via our partner DHL is provided. For optimal tracking, only this label will be accepted by SERICA for product returns.
3/ Return fees – Fixed return fees apply and will be deducted from the refunded amount. These fees cover logistical costs and the quality control performed upon receipt of the product:
– €35 for watch returns within Europe / €10 for an accessory
– €50 for watch returns outside Europe / €20 for an accessory
4/ Return conditions – The returned product must be new, unused, and in its original packaging. Upon receipt, our dedicated team will conduct an inspection. If the product meets the requirements (no scratches or signs of use), the return will be approved.
5/ Refund policy – The refund will be processed via the original payment method within a maximum of 14 days after the return has been received and validated.
CANCELLATION WITHOUT FEES
The customer may modify or cancel the order in order to obtain an exchange or a refund as long as the order has not been dispatched by the postal service selected on the Serica Watches website. The customer may therefore modify or cancel the order free of charge by contacting customer service on the after-sales service page, or by replying to the order confirmation email.
WARRANTY
PRODUCT
An international two-year warranty covering any manufacturing defects is provided for all Serica watches (see T&Cs). We use reliable mechanical calibers that have been trusted for decades, well-known to all watchmakers, and fully repairable at any time.
HUMAN
SERICA is a dream come true for enthusiasts and professionals who wish to share their very personal vision of mechanical watchmaking
LEGAL
All orders placed on this website are made with a company registered at the Commercial Court of Paris and comply with French and International Trade Laws. The circulation of funds is therefore just as transparent as the origin of our products.
Return Conditions
The warranty for our watches will be considered void if the return is not carried out using appropriate packaging that ensures optimal protection during transport. It is essential that the packaging used is suitable to prevent any potential damage. We decline all responsibility for damage resulting from inadequate packaging.
To ensure safe transport, it is crucial that the watch is securely stabilized and firmly held inside the box. We recommend using the original watch box, which was specifically designed to provide optimal protection during shipping.
If you no longer have the original box, you can use a padded container that prevents any movement of the watch during transport. Make sure the padding is sufficient to absorb potential shocks and prevent any direct contact between the watch and the container walls.